Butterfly and Snake Theme Silver Jewelry Series

At ButterflyMuse, your satisfaction is our top priority.

30 Day Return Policy

30 Day Satisfaction Guarantee

We strive to ensure that you enjoy every moment with us, whether you're ordering a product or returning an item.

That's why we promise to do our best to deliver amazing products and an excellent customer experience! Here are a few things you may want to know:

Can I return or exchange an item?

Yes! You can return or exchange an item within the first 30 days of receiving it. Whether it's an incorrect size, broken product, or you simply changed your mind, we’re happy to help with a refund or replacement!

What if I just don't like my product?

That’s unfortunate, but we want to make it right. We offer a 30-day satisfaction guarantee, meaning if you simply don’t like your item, just request a return.

How do I return an item?

If you wish to return an item, please send us an email.

We will reply within 24-48 hours with the return address. The item must be unused, the packaging can only be opened minimally, and any free gifts (if applicable) must be returned in full.

Once we receive the item, we will either issue a refund or exchange it for another product. Refunds will be processed within 1-2 days of receiving the item. We process refunds via credit card or PayPal. Credit card refunds may take up to 5 business days to reflect in your bank account. Please notify us within 30 days of delivery for all returns or exchanges.

Do I pay for shipping on returns?

If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. Otherwise, you will need to pay for return shipping. You may use any carrier to return the item to us.To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

Can I cancel my order?

If you ordered by mistake or simply changed your mind, let us know as soon as possible. If the order hasn’t been shipped yet, we will cancel it immediately and issue a full refund.

Got more questions?

Please email us, and we’ll be happy to assist you!